HealthBridge serves as a centralized resource for practitioners and patients requiring reimbursement assistance. A single phone call triggers comprehensive support, with all services coordinated through HealthBridge, saving time and minimizing disruption.

Our team of reimbursement counselors and nurse case coordinators, specifically trained on client products, respond to calls from practitioners, patients and sales representatives. Assisting more than 100,000 patients each year, HealthBridge staff members guide callers through the reimbursement process.

Key to this process is insurance verification and benefits investigation. HealthBridge strives to respond to inquiries quickly to meet the requirements of each program and to enhance patient care. Online capabilities allow HealthBridge representatives to access comprehensive benefits information, explore all options available to the patient, and provide practitioners with summaries of the patient's benefits and financial responsibility. HealthBridge likewise helps patients and practitioners manage prior authorization by informing them of the documentation required and the process for submitting the request.

If reimbursement barriers are uncovered, HealthBridge intervenes with the payer and performs triage to clear the path for reimbursement. In fact, HealthBridge has earned a reputation for outstanding success in overcoming payer resistance with well researched and documented medical appeals.