At the heart of HealthBridge patient access solutions is our industry-leading call center, staffed with dedicated advocates and clinical experts trained to respond to the unique needs of each patient population.

HealthBridge manages more than 20 program toll-free numbers, handling 4.5 million telephone calls each year. The call center has achieved an overall "seconds to answer" rate of less than 30 seconds, with a negligible abandonment rate of 3%. HealthBridge employs bilingual customer service representatives and has instituted a dedicated Language Line to provide additional translation services in 250 languages. The call center features fully integrated interactive voice response (IVR) technology for our clients' convenience. With this system, a client can choose to access order or enrollment status information, or take advantage of simple enrollment and triage functionality.

But while our tools are high-tech, we never lose sight of our commitment to compassionate patient care. We treat each call each patient with respect and concern, and with a single-minded focus to streamline access to vital therapies that can enhance quality of life.